Brightwork Comparison and Scoring of Oracle Support

Executive Summary

• All of the providers of Oracle support are very aggressive about providing the best option in the market.
• This is our Oracle Support rating across the most critical criteria for support.

Introduction

Oracle normally presents Oracle Support as the only option for customers. And Oracle uses a wide variety of pressure tactics and false information to prevent customers from choosing other support options, as we covered in the article How Accurate Are Oracle’s Criticisms of Rimini Street? All of this posturing leaves out how poor a value Oracle Support is for customers.

See our references for this article and related articles at this link.

How Oracle Stacks Up

Any entity that attempts to provide support for software they did not create will be at some disadvantage. This comparison shows how Oracle Support stacks up.

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Important Point #1: The Information Quality Available from Oracle Aligned Entities

Oracle has very tight control over virtually all information that is available on its products. This includes its consulting partner network, IT media, and IT analysts (both paid to agree with and repeat Oracle's positions).

Even software vendors that are partners with Oracle are required by their partnership agreement to have all marketing material cleared with Oracle before being placed on the other vendor's website.

This allows even the most inaccurate information promoted by Oracle to go relatively unchallenged for years on end. 

Important Point #2: What This Means for Oracle Decision Makers

• The result of this control over the major information sources is that it is very profitable for Oracle and its partner network. 
• It makes it nearly impossible to get accurate information on these products.
• Since the beginning of Oracle, the information quality generally available has never improved. 

Important Point #3: We Improve Oracle Installation or Decisions

If you want to improve your decision-making on Oracle -- we are your best option for doing so as we are not remotely controlled by Oracle and are completely independent. 

Our Anti-Consulting Company Project Approach

Consulting companies normally show up on-site and waste a lot of time. All of the major consulting firms (Accenture, Deloitte, etc...) and the smaller ones work this same way. Here are the problems they have with working efficiency. 

First, the more senior people do little work outside of managing the relationship and the resources.

Second, the initial project is directed toward getting future work as much as completing the work for which you hired them. We learned from subcontracting to consulting companies not to follow this low client-value approach.

We are a researched entity and have no salespeople or partners. The same people you talk to initially do the work, and we have no young resources the experienced resources delegate work to.

We also keep costs reasonable and improve efficiency by performing the project remotely.

As a whole, this means that a much higher percentage of the hours we bill are productive hours. This also results in us consuming much less of the time of your internal resources.

Contacting Us

You can contact us at support@brightworkresearch.com

View the Index

Back to see the index of all of the Oracle support options.