Executive Summary
- This article is part of our honest vendor series, which is one of the only ratings of vendors rather than applications.
- The vendor quality is critical to the decision making process as software purchases have a high long term involvement by the software vendor.
Introduction
As the company is so new, it is challenging to take a full accounting of Rootstock’s ability to implement and support its application. However, they have made the right strategic decisions in terms of building their infrastructure and connecting with genuinely value-added partners, which bodes very well for their present and future capabilities.
Quality of Information Provided
The information provided by Rootstock is generally accurate.
Consulting and Support
Rootstock has a low cost of implementation and is generally not implemented by anyone but Rootstock consultants. This means no major software consulting company would need to be involved that would drive up the cost and the implementation timeline. Rootstock will often implement partially by showing up on-site and somewhat be providing remote implementation support, which is far less expensive than full time consulting.
Internal Efficiency
Rootstock did not begin as part of the Salesforce.com AppExchange ecosystem. Instead, it started as a partner with NetSuite, from which it severed the partnership, and very quickly became one of the most critical applications on the Force.com platform. This transition was exceedingly smooth and says very good things about the capabilities of Rootstock’s management. This is an experienced group that knows how to position their product and leverage partners in a what that is truly strategic – rather than to get a marketing bump by including a variety of partner images on one’s website. Rootstock is increasing as its value proposition has become apparent, and its manufacturing prospects are now more quickly understanding and gravitating towards SaaS. The main challenge for maintaining high internal efficiency will be managing the growth.
Innovation
Rootstock has a relatively high Current Innovation Level.
Vendor Scores
Honest Vendor Ratings
- VC = Vendor Consulting
- VS = Vendor Support
- QIP = Quality of Information Provided
- IE = Internal Efficiency
- I = Innovation
- C = Category
- ACS = Average Category Score
| Vendor | VC | VS | QIP | IE | I | C | ACG |
|---|---|---|---|---|---|---|---|
| Average Score for the BI Heavy Software Category | 6.4 | 5.3 | 5.1 | 4.5 | 4.4 | BI Heavy | Category Average |
| Average Score for the BI Light Software Category | 7.7 | 6.7 | 5 | 6.3 | 6.8 | BI Light | Category Average |
| Average Score for the CRM Software Category | 5.2 | 4.4 | 4.3 | 3.4 | 3.4 | CRM | Category Average |
| Average Score for the PLM Software Category | 7.3 | 7.5 | 6.3 | 6.2 | 6.3 | PLM | Category Average |
| Average Score for the Production Planning Software Category | 7.3 | 6.7 | 6 | 5.2 | 5.7 | Production Planning | Category Average |
| Average Score for the Small and Medium ERP Software Category | 7.3 | 6.7 | 6.3 | 6.7 | 5.9 | Small and Medium ERP | Category Average |
| Average Score for the Supply Planning Software Category | 7.5 | 6.7 | 6.1 | 5.5 | 5.6 | Supply Planning | Category Average |
| Average Score Score for the Demand Planning Software Category | 7.7 | 6.9 | 6.6 | 6.1 | 6.1 | Demand Planning | Category Average |
| Average Score for the Big ERP Software Category | 4.7 | 3.8 | 2.7 | 2.2 | 2.6 | Big ERP | Category Average |
| Actuate | 7 | 7 | 8 | 6 | 5 | BI Heavy | Application Specific |
| Arena Solutions | 9 | 10 | 10 | 8 | 10 | PLM | Application Specific |
| AspenTech | 4 | 3 | 4 | 3 | 7 | Production Planning | Application Specific |
| Base CRM | 8 | 8 | 9 | 9 | 7 | CRM | Application Specific |
| Birst | 8 | 8 | 8 | 8.5 | 9 | BI Heavy | Application Specific |
| Business Forecast Systems | 9 | 9 | 10 | 9 | 8 | Demand Planning | Application Specific |
| Delfoi | 8 | 8 | 8.5 | 4 | 8 | Production Planning | Application Specific |
| Demand Works | 9 | 9 | 10 | 10 | 10 | Supply Planning | Application Specific |
| ERPNext | 8 | 8 | 8.5 | 10 | 9 | Small and Medium ERP | Application Specific |
| FinancialForce | 10 | 10 | 9 | 10 | 9.5 | Financial | Application Specific |
| Hamilton Grant | 8 | 9.5 | 8 | 9.5 | 8 | PLM | Application Specific |
| Intacct | 10 | 10 | 9 | 9 | 9.5 | Financial | Application Specific |
| Intuit | 8 | 8 | 9 | 6 | 6.5 | Financial | Application Specific |
| JDA | 3.5 | 3 | 4 | 2 | 2 | Demand Planning | Application Specific |
| Microsoft | 4 | 5 | 2 | 1 | 1 | Small and Medium ERP | Application Specific |
| MicroStrategy | 8 | 7 | 7 | 7 | 7 | BI Heavy | Application Specific |
| NetSuite | 6 | 5 | 6 | 4 | 4 | CRM | Application Specific |
| OpenERP | 7 | 8 | 8.5 | 8 | 7 | Small and Medium ERP | Application Specific |
| Oracle | 5 | 2 | 1 | 1 | 1 | Many | Application Specific |
| PlanetTogether | 9 | 10 | 8 | 10 | 10 | Supply Planning | Application Specific |
| Preactor | 7 | 8 | 7.5 | 3 | 3 | Production Planning | Application Specific |
| ProcessPro | 10 | 8 | 9 | 10 | 9 | Small and Medium ERP | Application Specific |
| QlikTech | 8 | 7 | 5 | 8 | 9.5 | CRM | Application Specific |
| Salesforce | 7 | 3 | 8 | 6 | 6 | CRM | Application Specific |
| SAS | 9 | 7 | 10 | 7 | 7 | Demand Planning | Application Specific |
| SugarCRM | 4 | 4 | 5 | 5 | 3 | CRM | Application Specific |
| Tableau | 10 | 10 | 9 | 10 | 10 | BI Light | Application Specific |
| Teradata | 9 | 8.5 | 8.5 | 6 | 8 | BI Heavy | Application Specific |
| ToolsGroup | 10 | 10 | 9 | 9 | 9 | Demand Planning | Application Specific |
| SAP | 5 | 3 | 1 | 1 | 1 | Many | Application Specific |
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