How Does AWS and Google Support Differ from SAP and Oracle?

ByPrimary Researcher

Table of Contents: Select a Link to be Taken to That Section

Executive Summary

  • AWS and Google Cloud support is very different from SAP and Oracle Support.

Introduction

AWS and Google Cloud support works entirely differently from SAP and Oracle support. First, they both offer a free tier. The second tier is far more reasonable in cost, and it is not until one gets to the third tier where we begin to talk about serious expense. And, support by AWS and Google Cloud is far better. Here are the support levels, what they cover (at a high level) and costs per user.

Our References for This Article

If you want to see our references for this article and other related Brightwork articles, see this link.

Notice of Lack of Financial Bias: We have no financial ties to SAP or any other entity mentioned in this article.

  • This is published by a research entity, not some lowbrow entity that is part of the SAP ecosystem. 
  • Second, no one paid for this article to be written, and it is not pretending to inform you while being rigged to sell you software or consulting services. Unlike nearly every other article you will find from Google on this topic, it has had no input from any company's marketing or sales department. As you are reading this article, consider how rare this is. The vast majority of information on the Internet on SAP is provided by SAP, which is filled with false claims and sleazy consulting companies and SAP consultants who will tell any lie for personal benefit. Furthermore, SAP pays off all IT analysts -- who have the same concern for accuracy as SAP. Not one of these entities will disclose their pro-SAP financial bias to their readers.