How to Respond to Oracle’s Arguments that AWS Not Provide Sufficient Uptime?

ByPrimary Researcher

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Executive Summary

  • Oracle makes the argument that AWS does not provide sufficient uptime.
  • How valid is this argument against the cloud from Oracle?

Introduction

Oracle has questioned these SLAs, as is presented in the following quotation.

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  • This is published by a research entity, not some dishonest entity that is part of the Oracle ecosystem. 
  • Second, no one paid for this article to be written, and it is not pretending to inform you while being rigged to sell you software or consulting services. Unlike nearly every other article you will find from Google on this topic, it has had no input from any company's marketing or sales department. As you are reading this article, consider how rare this is. The vast majority of information on the Internet on Oracle is provided by Oracle, which is filled with false claims and sleazy consulting companies and SAP consultants who will tell any lie for personal benefit. Furthermore, Oracle pays off all IT analysts -- who have the same concern for accuracy as Oracle. Not one of these entities will disclose their pro-Oracle financial bias to their readers. 
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“AWS’s SLAs, like those of most competitors (except Oracle Cloud), only guarantee uptime, not performance. The upfront fees paid to reserve EC2 instances are not taken into account in the calculation of the service credits.
“Oracle Cloud SLAs cover these 3 key customer requirements:
Availability SLA
—————-
Compute and Block Volume storage have external connectivity, and are available to run customer workloads >99.95% of the total customer provisioned time-Object Storage and FastConnect external connectivity, and are available to run customer workloads >99.9% of the total customer provisioned time
Manageability SLA
—————-
APIs provided to create and manage IaaS services are available >99.9% of the time
-not offered by any IaaS competitor today
Performance SLA
—————
Block storage, local NVMe storage, and cloud networks are delivering normally expected performance levels-SLA coverage for performance degradation providing service credits if disk or network performance drops below 99.9% of expected levels, not offered by any IaaS competitor today
Enterprise SLAs Information
https://cloud.oracle.com/en_US/iaas/sla
Enterprise SLA Press Release
https://www.oracle.com/corporate/pressrelease/oracle-iaas-sla-021218.html
Detailed Terms of Service
https://www.oracle.com/us/corporate/contracts/paas-iaas-pub-cld-srvs-pillar-1117-4021422.pdf
Expected levels is the level of performance that Oracle has documented. They all should be listed in here: https://www.oracle.com/us/corporate/contracts/paas-iaas-pub-cld-srvs-pillar-1117-4021422.pdf
Oracle is providing a true performance guarantee SLA which you cannot get with any other cloud vendor.”

Response

There is some vital context to provide to these comments.

  • Performance is adjusted elastically on AWS and Google Cloud. While there are frequent complaints about Oracle meetings its guarantees, this is not an issue with AWS and Google Cloud.
  • The performance is known to move in lockstep with the AWS or Google Cloud service’s chosen configuration. Secondly, when and if Oracle does not meet its performance guarantee, the customer is forced into the support pathway, and Oracle does not offer customers well regarded or responsive support.