Executive Summary
- This is the Brightwork Research & Analysis software rating series.
- We rate both the software and estimate the risk of implementing each application.
MUFI Rating & Risk for Oracle CRM On Demand
MUFI: Maintainability, Usability, Functionality, Implement ability
Vendor: Oracle CRM On Demand (Select For Vendor Profile)
Introduction
Oracle has multiple CRM offerings; this is their older offering.
Application Detail
Oracle CRM On Demand is sold on its ability to integrate with other Oracle applications, notably JD Edwards ERP, however, buyers complain that this integration is problematic. Oracle CRM has good reporting capability. However, its user interface is seriously dated, and in an area with historical problems in user adoption, this alone would have us recommending against Oracle CRM On Demand. We have observed enough data quality problems at live CRM accounts using very easy to use CRM software, to be concerned with any Buyer satisfaction with Oracle CRM on Demand is low. CRM system with a poor user interface.
Oracle is not putting much development into the application, and its age is showing. Oracle seems to have figured this out and offered the application at a discount. However, there is a question as to what Oracle intends to do with this product. Therefore, even at a low price, there is a good likelihood that the application will barely develop from here on out; in fact, the application appears ready to be sunset-ted.
Like many Oracle products, the justification for purchase and use is the ability to work with other Oracle products, particularly ERP. However, feedback from buyers is that integration with other Oracle products is not much more comfortable than connecting non-Oracle CRM. This should not come as a surprise as CRM systems are one of the easier systems to integrate with other systems.
MUFI Scores
All scores out of a possible 10.
MUFI Scores
- Ma. = Maintainability
- Us. = Usability
- Fu. = Functionality
- Im. = Implementability
| App | Ma. | Us. | Ft. | Im. | Cat. |
|---|---|---|---|---|---|
| Average Score for Big ERP | 5.1 | 4.8 | 5.2 | 5.4 | Big ERP |
| Average Score for CRM | 6.2 | 6.2 | 5.1 | 5.9 | CRM |
| Average Score for Small and Medium ERP | 8.3 | 8 | 6.7 | 8.5 | Small and Medium ERP |
| Average Score for Finance | 8.8 | 8.8 | 8 | 8.8 | Finance |
| Average Score for Demand Planning | 7.6 | 7.2 | 7 | 7.1 | Demand Planning |
| Average Score for Supply Planning | 6.7 | 6.9 | 7 | 6.8 | Supply Planning |
| Average Score for Production Planning | 6.8 | 6.9 | 7 | 6.9 | Production Planning |
| Average Score for BI Heavy | 5.5 | 5.3 | 6.9 | 5.3 | BI Heavy |
| Average Score for PLM | 7 | 7.2 | 6.8 | 7.3 | PLM |
| Average Score for BI Light | 7.7 | 8.7 | 9 | 8.3 | BI Light |
| Arena Solutions Arena PLM | 10 | 10 | 10 | 10 | PLM |
| AspenTech AspenOne | 4 | 8 | 10 | 7 | Production Planning |
| Birst | 8 | 8.5 | 10 | 8 | BI Light |
| ERPNext | 10 | 10 | 7.5 | 10 | Small and Medium ERP |
| Delfoi Planner | 8 | 6 | 6.5 | 7 | Production Planning |
| Demand Works Smoothie SP | 9 | 10 | 7 | 10 | Supply Planning |
| Hamilton Grant RM | 10 | 9 | 8.5 | 9 | PLM |
| IBM Cognos | 2.7 | 3 | 1.5 | 3 | BI Heavy |
| Infor Epiphany | 7 | 8 | 6 | 5 | CRM |
| Infor Lawson | 8 | 7 | 6 | 7 | Big ERP |
| Intuit QuickBooks Enterprise Solutions | 9 | 9 | 5 | 9 | Finance |
| JDA DM | 9 | 7.5 | 8 | 8 | Demand Planning |
| Microsoft Dynamics CRM | 2 | 3 | 2 | 2 | CRM |
| NetSuite CRM | 6 | 4 | 3 | 3 | CRM |
| Netsuite OneWorld | 7 | 7 | 8 | 8 | Big ERP |
| OpenERP | 7 | 8 | 8.5 | 8 | 7 |
| Oracle BI | 4 | 4 | 3 | 6 | BI Heavy |
| Oracle CRM On Demand | 4 | 5 | 3 | 5 | CRM |
| Oracle Demantra | 5 | 3 | 3.5 | 4.5 | Demand Planning |
| Oracle JD Edwards World | 4 | 1 | 3 | 6 | Big ERP |
| Oracle RightNow | 6 | 7 | 4 | 5 | CRM |
| PlanetTogether Galaxy APS | 10 | 10 | 10 | 10 | Production Planning |
| Preactor | 8 | 7 | 3 | 7 | Production Planning |
| QlikTech QlikView | 9 | 9 | 10 | 9 | BI Light |
| Rootstock | 9 | 8 | 9 | 9 | Small and Medium ERP |
| Sage X3 | 8 | 8 | 7 | 8 | Big ERP |
| Salesforce Enterprise | 8 | 8.5 | 9 | 7.5 | CRM |
| SAP APO DP | 3 | 4 | 3 | 2 | Demand Planning |
| SAP APO PP/DS | 2 | 2 | 4 | 3 | Production Planning |
| SAP APO SNP | 3 | 4 | 8 | 4 | Supply Planning |
| SAP BI/BW | 1.5 | 2 | 4 | 2 | BI Heavy |
| SAP Business Objects | 3 | 2.5 | 7 | 3 | BI Heavy |
| SAP CRM | 4 | 3 | 6 | 4 | CRM |
| SAP ECC | 3 | 3 | 6.5 | 3 | Big ERP |
| SAP PLM | 1 | 2.5 | 2 | 3 | PLM |
| SAP SmartOps | 4 | 4 | 7 | 5.5 | Supply Planning |
| SAS BI | 6.5 | 7 | 9 | 6 | BI Heavy |
| SAS Demand Driven Forecasting | 7 | 8 | 9 | 7 | Demand Planning |
| Tableau (BI) | 9 | 10 | 10 | 10 | BI Light |
| Tableau (Forecasting) | 10 | 8 | 5 | 9 | Demand Planning |
| Teradata | 8 | 6.3 | 9.7 | 6 | BI Heavy |
| ToolsGroup SO99 (Forecasting) | 7 | 8 | 9 | 7 | Demand Planning |
| ToolsGroup SO99 (Supply) | 5 | 6 | 10 | 7 | Supply Planning |
Vendor and Application Risk
Buyers who purchase Oracle CRM On Demand have a strong tendency to be “Oracle shops,” who have often not performed their due diligence or run a proper software selection. Oracle CRM On Demand has a problematic combination of a low level of functionality with Oracle’s habitual overselling of all of its solutions. When this combination exists, it means dialing back the promises that were made during the sales cycle to something that can be implemented.
Likelihood of Implementation Success
This accounts for both the application and vendor-specific risk. In our formula, the total implementation risk is application + vendor + buyer risk. The buyer specific risk could increase or decrease this overall likelihood and adjust the values that you see below.
Likelihood of Application Implementation Success and Failure
Search for the application in this table using the search bar in the upper right of the table.
| Application | Prob of Implementation Success | Prob of Implementation Failure |
|---|---|---|
| Actuate | 0.77 | 0.23 |
| SAP Smartops | 0.39 | 0.61 |
| NetSuite CRM | 0.46 | 0.54 |
| Sugar CRM | 0.62 | 0.48 |
| Base CRM | 0.91 | 0.09 |
| SAP CRM | 0.35 | 0.65 |
| Salesforce Enterprise | 0.72 | 0.28 |
| QlikTech QlikView | 0.82 | 0.18 |
| Tableau (BI) | 0.98 | 0.02 |
| SAP Crystal Reports | 0.46 | 0.54 |
| Brist | 0.83 | 0.17 |
| MicroStrategy | 0.7 | 0.3 |
| SAS BI | 0.76 | 0.24 |
| Oracle BI | 0.35 | 0.65 |
| IBM Cognos | 0.23 | 0.77 |
| Infor Epiphany | 0.58 | 0.42 |
| Microsoft Dynamics CRM | 0.26 | 0.74 |
| Oracle RightNow CRM | 0.41 | 0.59 |
| Oracle CRM On Demand | 0.36 | 0.64 |
| Teradata | 0.76 | 0.24 |
| SAP Business Objects | 0.32 | 0.68 |
| SAP BI/BW | 0.25 | 0.75 |
| SAP PLM | 0.29 | 0.71 |
| Hamilton Grant RM | 0.89 | 0.11 |
| Arena Solutions | 0.96 | 0.04 |
| Delfoi Planner | 0.7 | 0.3 |
| Preactor | 0.64 | 0.36 |
| PlanetTogether Galaxy APS | 0.96 | 0.04 |
| AspenTech AspenOne | 0.55 | 0.45 |
| SAP APO PP/DS | 0.27 | 0.73 |
| Demand Works Smoothie SP | 0.93 | 0.07 |
| ToolsGroup SO99 (Supply) | 0.82 | 0.18 |
| Demand Works Smoothie | 0.96 | 0.04 |
| Tableau (Forecasting) | 0.9 | 0.1 |
| SAS Demand Driven Forecasting | 0.82 | 0.18 |
| ToolsGroup SO99 (Forecasting) | 0.86 | 0.14 |
| JDA DM | 0.57 | 0.43 |
| Oracle Demantra | 0.33 | 0.67 |
| SAP APO DP | 0.28 | 0.72 |
| FinancialForce | 0.92 | 0.08 |
| Intacct | 0.98 | 0.02 |
| Intuit QB Enterprise | 0.8 | 0.2 |
| ERPNext | 0.9 | 0.1 |
| OpenERP | 0.78 | 0.22 |
| Rootstock | 0.91 | 0.09 |
| ProcessPro | 0.93 | 0.07 |
| Microsoft Dynamics AX | 0.4 | 0.6 |
| SAP Business One | 0.49 | 0.51 |
| Sage X3 | 0.62 | 0.38 |
| Infor Lawson | 0.58 | 0.42 |
| Epicor ERP | 0.4 | 0.6 |
| Oracle JD Edwards World | 0.31 | 0.69 |
| Oracle JD Edwards EnterpriseOne | 0.36 | 0.64 |
| SAP ERP ECC/R/3 | 0.32 | 0.68 |
| NetSuite OneWorld | 0.65 | 0.35 |
Risk Definition
See this link for more on our categorizations of risk. We also offer a Buyer Specific Risk Estimation as a service for those that want a comprehensive analysis.
Risk Management Approach
Expectations must be lowered before the project kick off, and the scope must be conservative. IT got what it wanted by choosing a convenient application and maintaining their Oracle connections rather than selecting a competitive application that will add much value to the business. Now the implementation is when the price will be paid for making this decision. If the business requirements are low, then there is a possibility of success. Low expectations are the best bet for a successful Oracle CRM On Demand implementation.
Finished With Your Analysis?
To go back to the Software Selection Package page for the CRM software category. Or go to this link to see other analytical products for Oracle CRM On Demand.