Executive Summary

• Brightwork Research & Analysis covers multiple categories of enterprise software.
• Before reading each vendor or application area, start by reviewing our analysis of the software category.

Introduction

Each category analysis provides an overview of the basic features of the software category. This includes:

• The problem that the software is designed to address.
• How applications in a particular category tend to be designed.
• An explanation of the history of the software category.
• How the category is related to other enterprise software categories.
• Major trends in each category.