Introduction
See what we offer in support versus what SAP offers in support. See if you can notice a difference.
Brightwork Versus SAP Support Coverage Comparison
How Brightwork support compares versus SAP's support.
| What is Covered | SAP Support | Us |
|---|---|---|
| Annual Cost | **22% of LIST license cost (at the bare minimum). | 15% of LIST license cost. |
| Support Designed Around Lifting Outcomes Versus Software Sales | ||
| Focused on Ticket Closing Versus Fixing The Issue | ||
| Uses Fake Support Deadlines to Promote Software Purchases | ||
| Gaslights You on Flawed Functionality | ||
| Ability to Become a Natural Extension of Your organization | ||
| Assigned Support Manager | ||
| Support for Application Adapters | ||
| SLA | ||
| Support for Performance Optimization | ||
| Support for Future Custom Code | ||
| Specialized Brightwork Boosters | ||
| Support for Existing Custom Code | ||
| Use of Modern Screen Sharing Software | ||
| Store Design Documents, Test Documents, Solution Ops Guides, How-To Docs, Training Documents in the SAP server | ||
| Use of a Modern Searchable Content System | ||
| Use of a Modern Ticket System | ||
| Industry Knowledge & Domain Expertise | ||
| Deep Understanding of Math of Supply Chain | ||
| Speak the Language of Demand and Supply Planners | ||
| User Adoption and Engagement | ||
| How To Docs and Self Help | ||
| Weekly and Monthly Management Summaries | ||
| Solution Diagnostic Checks | ||
| Proficient English Speaking and Writing | ||
| 24x7 Support | ||
| Normal and Security Patches | ||
| Service Requests | ||
| Total |
The Obvious Conclusion
SAP offers its customers a bad support value. By switching to LaunchPad Support for SAP, customers radically improve their condition and the state of their SAP systems.
For more details about specific support services and the overall costs and benefits see the following presentation.