Expanding Section: What Is Going on with S/4HANA Failures?

It is our conclusion that there are a large number of S/4HANA implementations that have failed and are being kept quiet. Customers may classify the projects as “postponed” but they are failures. It would be difficult to evaluate every ERP system on the planet, but S/4HANA has to be one of the least mature ERP systems ever to have a broad and high profile introduction. Oracle bombed very heavily with its rollout of Fusion (now cloud) ERP, but the damage was far less extensive because most Oracle customers simply refused to try to implement it (but still ended up owning a copy and were thus counted as “customers.”)

It is oddly difficult to get people on the record about their S/4HANA implementations.

The “buzz” around S/4HANA has actually decreased from 2017 when we published our study into S/4HANA go-lives.